Refund & Order Cancellation Guidelines

Effective Date: 01-November-2024, Refund & Order Cancellation Guidelines 

At PAYLIT TECHNOLOGY PRIVATE LIMITED (“us,” “we,” “our”), we strive to offer a smooth shopping experience for users of our marketplace hosted at shopnion.com (“Platform”). This Refund & Cancellation Policy defines the rules governing order cancellations, refund eligibility, and returns for purchases made on our Platform.

Please review this policy carefully before placing any orders. By purchasing from shopnion.com, you acknowledge and agree to these terms.

1. Order Cancellation

1.1 Customer-Initiated Cancellations

• Orders may be canceled anytime prior to dispatch. Contact our customer care team at info@shopnion.com to request cancellation.

• Once an order has been shipped, cancellation requests cannot be accommodated.

• To cancel, please provide your order ID, buyer name, and relevant details for verification. Upon confirmation, your cancellation will be processed and a full refund credited to your original payment source.

1.2 Platform-Initiated Cancellations
We may cancel orders due to:

• Item unavailability or stock issues

• Payment verification failure or unsuccessful transactions

• Incorrect pricing or product information caused by system errors

In such cases, the customer will receive full refund and notification via email.

2. Refund Terms

2.1 When Refunds Apply
You qualify for a refund if:

• The product arrives damaged or defective (claims must be made within 7 days of delivery)

• An incorrect product is received

• You canceled the order before shipment

2.2 How to Request a Refund

• Contact our support within 7 days of receiving the product (for defects or wrong deliveries) including:

  • Order ID

  • Reason for refund

  • Photos showing damage or defect (if applicable)

• Our team will review your claim and may request the item’s return before issuing a refund. For faulty or incorrect products, we will arrange reverse logistics at no cost to you.

• Approved refunds are typically processed within 7 to 10 business days after the product is received at our facility.

2.3 Refund Payment Methods

• Refunds are issued via the original payment option (credit/debit cards, UPI, wallets, etc.).

• Credit/Debit card refunds may take up to 10 business days to reflect.

• Wallet or UPI refunds usually complete within 5 business days.

3. Non-Refundable Cases

Refunds will not be granted for:

• Products damaged due to misuse, mishandling, or tampering

• Change of mind after delivery when the product is not defective

• Items returned after 7 days of delivery or lacking original packaging

• Opened sealed items like cosmetics or personal care products

4. Returns

4.1 Return Eligibility
Returns are accepted for:

• Products received damaged or defective within 7 days of delivery

• Wrong products delivered, reported within 7 days

4.2 Return Procedure

• Initiate returns by contacting our support with order number, item details, reason for return, and photographic proof if applicable.

• For defective or incorrect products, return shipping will be covered by us. For other returns, customers will be responsible for return shipping costs.

4.3 Items Not Eligible for Return

• Customized or personalized goods

• Perishable items such as food or supplements

• Opened or used products that cannot be resold

5. Exchanges

Currently, we do not provide direct exchange services. To exchange an item, please return the original purchase (as per the returns policy) and place a new order.

6. Return Shipping Costs

• Returns due to product faults, damage, or errors will have shipping charges borne by us.

• Returns due to customer preference or change of mind will require the customer to pay return shipping.

7. Subscription Cancellations & Refunds

For recurring subscription products or services purchased via the Platform, cancellation and refund rules are governed by the respective provider’s terms. Kindly review their policies separately.

8. Contact for Refunds and Cancellations

For any questions or assistance regarding refunds, returns, or cancellations, contact:

Email: info@shopnion.com
Address:

PAYLIT TECHNOLOGY PRIVATE LIMITED
Ground Floor, Shop No. 1,
Plot No. 156, Sheetal Kunj Apartment,
Seawoods West, Nerul, Sector-44,
Navi Mumbai, Thane, Maharashtra – 400706.

9. Policy Updates

We reserve the right to revise or amend this Refund and Cancellation Policy at any time. Updates will be posted on this page, with the effective date revised accordingly. Please check this policy periodically.

10. Applicable Law

This policy is governed by Indian laws. Any disputes related to refunds or cancellations will be resolved as per the Platform’s Terms & Conditions and applicable jurisdiction.

Please ensure you understand these policies before purchasing. Your use of shopnion.com signifies acceptance of these refund and cancellation terms.