Product Return & Guarantee Terms

Effective From: 01-November-2024

PAYLIT TECHNOLOGY PRIVATE LIMITED (“we,” “our,” “us”) operates the marketplace at shopnion.com (“Platform”). This document outlines the conditions under which customers may return purchased items and avail warranty services for products bought through sellers on our Platform. By completing a purchase on shopnion.com, you accept these terms.

1. Returns Guidelines

1.1 Eligibility for Returns:

• Returns must be initiated within 7 calendar days from the date you receive the product.

• Items should be unused, undamaged, and in original packaging including all tags, manuals, and accessories.

• Returns are not allowed on:

  • Customized or personalized products

  • Perishable or consumable goods

  • Intimate hygiene items

  • Digital downloads or software

  • Products covered under manufacturer warranty for the reported issue

1.2 Condition Requirements:

• Returned products should match the condition at delivery.

• Return requests must be submitted within the 7-day window with proof of purchase (order ID, invoice, or receipt).

• Items that are opened, damaged, or show signs of use may be declined for return.

1.3 Return Procedure:

• To request a return, contact PAYLIT TECHNOLOGY PRIVATE LIMITED via the Returns section on our Platform or email us at info@shopnion.com.

• Upon approval, you will receive instructions to send the item back either to the seller or an authorized return location.

• Return shipping charges are borne by the customer unless the product is faulty or an incorrect item was sent.

1.4 Refund Process:

• After we receive and inspect the returned product, we will notify you of acceptance or rejection.

• Approved returns will be refunded to the original payment method or, if applicable, as store credit.

• Refunds typically process within 5–7 business days following return confirmation.

• Shipping fees are non-refundable except when the return results from our error or product defect.

1.5 Non-Returnable Items:

• Items such as used electronics (unless defective), unclaimed deliveries, products missing components, or those explicitly marked “No Returns” by the seller.

2. Warranty Terms

2.1 Manufacturer Warranty:

• Products sold come with manufacturer-backed warranty unless otherwise specified.

• Warranty duration varies by product category and manufacturer.

• This warranty covers faults in materials or workmanship, excluding damages from misuse, normal wear, or accidental harm.

2.2 Warranty Coverage Includes:

• Replacement of defective components

• Repair services for covered defects

• Full product replacement if repair is unfeasible

Warranty claims must be initiated within the warranty timeframe and accompanied by valid purchase proof.

2.3 How to Request Warranty:

• Contact the seller directly with details of the defect, order number, and proof of purchase.

• The seller will guide you through warranty claim procedures.

• If unresolved, escalate the issue to PAYLIT TECHNOLOGY PRIVATE LIMITED support.

2.4 Warranty Exemptions:

• Damage caused by improper use, neglect, or accidents

• Normal product degradation

• Faults due to unauthorized modifications or repairs

• Use inconsistent with product guidelines

• Consumables such as batteries, ink cartridges, etc.

• Warranty void if product guidelines are violated.

2.5 Electronics Warranty:

• Electronics (mobiles, laptops, TVs) are subject to manufacturer warranty terms. Repairs and replacements are handled at authorized centers.

• Notify seller within 7 days of receipt if the item is defective for return or replacement eligibility.

3. Refund & Exchange Policy

3.1 Refunds:

• Issued only for approved returns with products in resalable condition.

• Refunds will be credited back to original payment or as store credit depending on seller or platform discretion.

• Denied refunds will include reasons for rejection.

3.2 Exchanges:

• Available for select items based on stock availability.

• Buyer must return the original item before exchange is processed.

4. Responsibilities of Buyers

• Provide valid purchase evidence (order number, invoice) to process returns or warranty claims.

• Return shipping costs apply to buyer if item is not defective or wrongly delivered.

• Ensure returned items include all original packaging and accessories.

• For electronics, remove personal data before return.

5. Seller Obligations

• Accept eligible returns as per this policy.

• Communicate clearly with buyers regarding any return issues.

• Honor manufacturer warranties and facilitate claims efficiently.

6. Resolving Disputes

6.1 Dispute Handling:

• Buyers and sellers should initially resolve return or warranty issues amicably.

• If unresolved, escalate the matter to PAYLIT TECHNOLOGY PRIVATE LIMITED for mediation.

6.2 Escalation Contact:

• Email: info@shopnion.com

• Include all relevant documents: order details, correspondence, and issue summary.

• We will review and assist in fair resolution following our policies.

7. Policy Updates

PAYLIT TECHNOLOGY PRIVATE LIMITED reserves the right to amend or update this Return and Warranty Policy at any time. Updates will be notified via email and posted on our website.

8. Contact Details

For questions related to returns or warranty services, please reach out:

Email: info@shopnion.com
Address:

PAYLIT TECHNOLOGY PRIVATE LIMITED
Ground Floor, Shop No. 1,
Plot No. 156, Sheetal Kunj Apartment,
Seawoods West, Nerul, Sector-44,
Navi Mumbai, Thane, Maharashtra – 400706.

By placing an order on shopnion.com, you agree to abide by the terms in this Product Return & Guarantee Terms document. Please review this policy carefully to understand your rights and obligations.