Payment Policy

Effective Date: 01-November-2024, Payment Policy

At PAYLIT TECHNOLOGY PRIVATE LIMITED (“we,” “us,” “our”), we are dedicated to offering a secure, reliable, and smooth payment process for customers purchasing through our marketplace platform shopnion.com (“Website”). This Payment Policy explains the terms related to payment methods, transaction processing, and associated matters while using our services.

By completing a purchase or making any payment on our Website, you agree to adhere to the conditions stated in this policy.

1. Payment Options Accepted

We provide multiple safe payment avenues for our customers, including but not limited to:

1.1 Digital Payment Methods

• UPI (Unified Payments Interface): Payments can be made through UPI apps like Google Pay, PhonePe, Paytm, and others supporting UPI payments. Selecting UPI redirects you to your chosen app for payment authorization.

• Mobile Wallets: Payments using wallets such as Paytm, PhonePe, Google Pay, and similar digital wallets are accepted.

• Cash on Delivery (COD): Available for selected areas and products. You can pay cash upon receiving your order. COD availability depends on product type and delivery location.

1.2 Payment Gateway Partners
We collaborate with reputed third-party payment processors to ensure that all transactions are conducted securely and in compliance with industry standards.

2. Security of Payments

At PAYLIT TECHNOLOGY PRIVATE LIMITED, protecting your payment information is paramount. We employ SSL (Secure Socket Layer) encryption technology during all transactions to safeguard your data. Sensitive payment credentials such as UPI IDs and wallet passwords are never stored on our servers.

Our payment service providers comply with PCI DSS (Payment Card Industry Data Security Standards), ensuring your transactions are processed in a safe environment.

3. Payment Authorization and Order Processing

• Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation. If payment fails or authorization is declined, you will be notified and the order will remain pending until payment is completed.

• Payment Acknowledgment: On successful payment, confirmation emails or SMS containing order details and expected delivery timelines will be sent. If a payment fails, you will be prompted to retry or select an alternative payment option.

4. Currency and Additional Charges

• Transaction Currency: All payments are processed exclusively in Indian Rupees (INR).

• Taxes and Fees: Prices on the Website do not include applicable GST or other taxes, shipping costs, or handling charges unless specified. These will be calculated and displayed clearly at checkout before payment completion.

• Foreign Currency: We do not accept payments in foreign currencies; all transactions must be made in INR.

5. Payment Failures and Related Issues

• Failed Transactions: If a payment attempt fails (due to connectivity issues, insufficient balance, or authorization failure), you must retry payment. Orders will not proceed without successful payment.

• Duplicate Charges: In case you notice multiple charges for the same order, immediately contact our support team at info@shopnion.com. We will investigate and refund any extra payments promptly.

• Bank Processing Delays: Sometimes bank or UPI transaction updates may be delayed. Please allow a reasonable time before contacting support for unresolved payment status.

6. Handling Payment Disputes

For any disputes such as billing errors or unauthorized charges, please reach out to our support team promptly for resolution.

Contact: info@shopnion.com

When contacting, provide:

• Order number

• Transaction reference ID

• Detailed description of the issue

7. Refunds and Reversals

• Refund Processing: Refunds for order cancellations, product returns, or complaints will be credited back to the original payment method used. Refer to our Refund and Cancellation Policy for further details.

• Processing Timeframe: Refunds typically take 7-10 business days to reflect in your account depending on the payment mode. Wallet and UPI refunds will be credited to the respective wallet or UPI app.

8. Subscription Payments (If Applicable)

For subscription services, recurring charges will be automatically deducted at the start of each billing cycle. Notifications will be sent prior to each charge.

Subscriptions can be canceled anytime by contacting support. Please note subscription fees are generally non-refundable.

9. Payment Errors and Chargebacks

• Incorrect Billing: Report any erroneous charges immediately to resolve discrepancies.

• Chargebacks: Initiating a chargeback without contacting support may lead to suspension or termination of your account on our platform.

10. Support for Payment Concerns

For any payment-related questions or issues, please contact us at:

• Email: info@shopnion.com

• Address: PAYLIT TECHNOLOGY PRIVATE LIMITED,
  Ground Floor, Shop No. 1,
  Plot No. 156, Sheetal Kunj Apartment,
  Seawoods West, Nerul, Sector-44,
  Navi Mumbai, Thane, Maharashtra – 400706.

11. Changes to Payment Policy

We reserve the right to update or amend this Payment Policy at any time. Updates will be posted on this page with the revised effective date. We encourage periodic review to stay informed about any changes.

12. Governing Law

This Payment Policy is governed by the laws of India. Any disputes will be resolved as per the terms outlined on our Website and applicable Indian legal provisions.

By completing payments on shopnion.com, you confirm that you have read, understood, and agree to abide by this Payment Policy.