Anti-Fraud and Security Policy

Effective Date: 01-November-2024, Anti-Fraud and Security Policy

PAYLIT TECHNOLOGY PRIVATE LIMITED (“we,” “us,” “our”) is dedicated to maintaining a secure and dependable environment for all users of our digital marketplace, shopnion.com (“Platform”). This document outlines our strategies to identify, mitigate, and manage fraudulent behavior, promoting a safe experience for both buyers and sellers.

By accessing or using the Platform, you agree to adhere to these guidelines.

1. Purpose of Anti-Fraud and Security Policy 

The intent of this policy is to:

• Safeguard the private and financial data of all users.

• Detect, deter, and handle deceitful acts including identity fraud, unauthorized payments, and fake product listings.

• Comply fully with relevant Indian laws and regulations on e-commerce fraud and data security.

2. Anti-Fraud Protocols

We implement multiple protective measures to minimize fraudulent risks on our Platform:

2.1 Identity Verification

• Buyers: All users must submit valid contact and billing details during account setup. Profiles with questionable or incomplete information will be flagged for further verification.

• Sellers: Business credentials and personal identification must be submitted as per our Seller Verification Policy.

2.2 Secure Payment Processing

• All monetary transactions occur via PCI DSS-certified gateways to ensure data safety.

• Sensitive payment data such as card numbers or UPI info are never stored on our servers.

• Repeated unsuccessful payment attempts or suspicious activities may result in temporary account freezes pending investigation.

2.3 Activity Surveillance

• Our systems continuously track for unusual user patterns such as multiple large orders or logins from unfamiliar IP addresses.

• Alerts and notifications will be sent to users upon detecting potential unauthorized access or actions.

2.4 Product Listing Oversight

• Product entries undergo routine checks to confirm compliance with our platform policies. Listings involving counterfeit, illegal, or misleading goods are strictly forbidden.

• Sellers violating listing rules risk account suspension or permanent removal.

3. Security Practices

To ensure a robust defense against threats, we adopt the following:

3.1 Data Protection

• All critical information exchanged on the Platform is encrypted utilizing SSL technology.

3.2 Account Security

• We strongly recommend activating two-step verification (2SV) on your accounts.

• Passwords must adhere to our minimum complexity and length standards.

3.3 Ongoing Security Assessments

• Periodic security reviews and vulnerability assessments are conducted to strengthen Platform defenses.

4. Reporting Fraud or Suspicious Behavior

If you encounter or suspect any fraudulent or unsafe activity, please notify us promptly:

Email: info@shopnion.com

When reporting, kindly include comprehensive details such as transaction numbers, involved accounts, and a clear description of your concern.

5. Actions Against Fraud

We enforce strict measures against fraudulent conduct, including:

• Suspension or permanent deactivation of offending accounts.

• Cancellation of fraudulent transactions or product listings.

• Pursuing legal remedies under Indian jurisdiction.

6. User Duties

Buyers:

• Choose strong, unique passwords and regularly monitor account activity for any irregularities.

Sellers:

• Ensure your product listings comply with Platform standards and provide truthful business documentation.

• Immediately report any suspicious or unauthorized actions you observe.

7. Policy Revisions

This Anti-Fraud & Security Guideline may be updated periodically. All modifications will be posted here with an updated Effective Date. We encourage users to review it regularly.

8. Contact Information

For inquiries or assistance regarding this policy, reach us at:

Email: info@shopnion.com
Address: PAYLIT TECHNOLOGY PRIVATE LIMITED,

Ground Floor, Shop No. 1,
Plot No. 156, Sheetal Kunj Apartment,
Seawoods West, Nerul, Sector-44,
Navi Mumbai, Thane, Maharashtra – 400706.

By continuing to use shopnion.com, you acknowledge and accept these Anti-Fraud and Security Guidelines.