Privacy Policy

Effective Date: 01 November 2024
Company Name: PAYLIT TECHNOLOGY PRIVATE LIMITED
Brand Name: Shopnion
Website: shopnion.com

1. Introduction

At Shopnion, operated by PAYLIT TECHNOLOGY PRIVATE LIMITED (“Company”, “we”, “us”, or “our”), safeguarding your personal information is a top priority.

This Privacy Policy explains how we collect, process, store, and protect your personal information when you visit our website or use our services.

By using or accessing our Website, you consent to the practices described herein.

2. Information We Collect

2.1 Personal Data

We may collect the following when you interact with our Website:

• Full Name

• Email Address

• Contact Number

• Billing and Shipping Addresses

• Payment Details (card information, UPI, wallets like Paytm, Razorpay, etc.)

• Account Credentials (username, password)

• Demographic Details (age, gender, etc.)

2.2 Non-Personal / Technical Data

• IP Address

• Browser and Device Information (OS, screen resolution)

• General Location (based on IP)

• Cookies and tracking technologies to monitor usage patterns

2.3 Purchase and Transaction Data

• Order History

• Payment Amounts

• Delivery and Shipping Details

2.4 Vendor Information

For sellers on our platform:

• Business Identification Data (name, address, GSTIN, etc.)

• Banking Information for settlements

• Tax-related Information (PAN, GST registrations)

3. Purpose of Data Collection

Your information is collected and used for the following purposes:

• Service Delivery: Process orders, payments, and shipments; provide customer support

• Communication: Send order updates, notifications, and marketing messages (where consented)

• Personalization: Suggest relevant products and offers; improve browsing experience

• Security and Fraud Prevention: Detect and prevent fraud; protect accounts

• Legal Compliance: Comply with statutory and regulatory obligations

• Marketing: Send promotional materials if consented

4. Disclosure of Information

We may share your information with:

• Third-Party Service Providers: Payment gateways, logistics partners, analytics, marketing, and website maintenance providers

• Sellers: For order fulfillment and shipping purposes

• Legal Requirements: Where required by law, court orders, or regulatory authorities

• Business Transactions: In case of mergers, acquisitions, or sale of assets

All third parties are contractually obligated to maintain confidentiality and use personal data only for authorized purposes.

5. Data Retention Policy

• Personal information is retained for a minimum of one year to comply with our operational and statutory requirements.

• Data may be retained longer if required for legal, tax, or accounting purposes.

• After the retention period, data is securely deleted, anonymized, or destroyed.

6. Cookies and Tracking Technologies

• We use cookies, pixels, and similar tools to improve your browsing experience, analyze website traffic, and deliver personalized advertisements.

• No separate cookie consent banner is displayed, but by using the Website, you acknowledge and consent to their use.

• You may disable cookies through your browser settings, but certain Website features may not function properly.

7. Data Protection

• We implement industry-standard security measures including encryption and secure payment processing.

• No internet transmission or electronic storage is 100% secure.

• You are responsible for maintaining your account credentials and must notify us immediately of unauthorized access.

8. Your Rights and Options

You have the following rights under applicable law, including the DPDP Act, 2023:

• Access & Correction: View and update personal information

• Marketing Opt-Out: Unsubscribe from promotional messages at any time

• Data Erasure: Request deletion of personal data (subject to legal or operational constraints)

• Consent Withdrawal: Withdraw consent for any previously consented processing

• Data Portability: Request a copy of your data in a standard format

To exercise these rights, contact us at info@shopnion.com. Requests will be processed promptly, subject to applicable laws.

9. Children’s Data

• Our Website and services are not directed to individuals under 18 years of age.

• We do not knowingly collect personal data from children.

• If personal data of a child under 18 is discovered, it will be promptly deleted.

• Parents/guardians may contact us to request removal of such data.

10. External Links

• Our Website may include links to third-party websites.

• We are not responsible for the privacy practices or content of such external sites.

• Users are encouraged to review the privacy policies of third-party websites before providing personal information.

11. Grievance Officer

In accordance with applicable laws, our appointed Grievance Officer is:

Name: Mr. Arjun Mehta
Designation: Grievance Officer
Company: PAYLIT TECHNOLOGY PRIVATE LIMITED

Email: grievance@shopnion.com
Phone: +91 9988776655
Address: Ground Floor, Shop No. 1,
Plot No. 156, Sheetal Kunj Apartment,
Seawoods West, Nerul, Sector-44,
Navi Mumbai, Thane, Maharashtra – 400706, India

• Complaints will be acknowledged within a reasonable timeframe and addressed within 30 days from receipt.

12. Contact Information

For inquiries or concerns about this Privacy Statement or your data, please reach out to:

Email: info@shopnion.com

Address: PAYLIT TECHNOLOGY PRIVATE LIMITED
Ground Floor, Shop No. 1,
Plot No. 156, Sheetal Kunj Apartment,
Seawoods West, Nerul, Sector-44,
Navi Mumbai, Thane, Maharashtra – 400706.